1.1 Introduction & Scope

PROBRO – Real Estate Digital Marketing Agency ("Company", "we", "us", or "our") is committed to protecting the privacy and security of our clients, website visitors, and users.

This Privacy Policy explains what information we collect, how we use it, and how we protect it, especially while providing digital marketing services to real estate companies, brokers, and agents.

1.2 Information We Collect

To operate our business and deliver services effectively, we may collect the following information:

a) Personal & Business Information

Information you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Company name & designation
• Billing details
• Project briefs and requirements

b) Client Credentials & Materials

For service delivery, clients may provide access to sensitive business data, including but not limited to:

• Social media accounts
• Google Ads / Meta Ads Manager
• Google Analytics
• CRM systems
• Website admin panels
• Brand assets, designs, 3D models, floor plans, or confidential real estate data

All such data is referred to as "Client Materials."

c) Communication Data

Records of communication through:

• Emails & Contact forms
• WhatsApp or chat tools
• Video meetings
• Project management systems

1.3 How We Use Your Information

We use collected information to:

• Deliver and manage our services
• Communicate and onboard clients
• Run digital advertising, SEO, website, and marketing campaigns
• Improve performance, security, and internal operations
• Meet legal, contractual, and compliance requirements

We do NOT sell, rent, or trade personal data.

1.4 Confidentiality & Third-Party Tools

We use trusted third-party tools such as Google Workspace, Stripe, Trello, Slack, and advertising platforms to operate our services. While we follow strict internal confidentiality standards, data processed through third-party platforms is also governed by their respective privacy policies.

We never share client data with third parties for marketing or resale purposes.

1.5 Data Retention

Client and user data is retained only as long as necessary to:

• Deliver services
• Fulfill contractual obligations
• Comply with legal requirements

1.6 Data Security & 1.7 User Rights

We apply industry-standard security measures to protect your data. However, no online system is completely secure, and by using our services, you acknowledge and accept this risk.

You have the right to request:

• Access to your data
• Correction of inaccurate information
• Deletion of your personal data (subject to legal limits)

2.1 Acceptance of Terms

By accessing our website or using our services, you agree to these Terms & Conditions.

2.2 Services Overview

PROBRO provides:

• Real estate digital marketing
• Paid advertising & SEO
• Social media management & Content creation
• Website and branding services

We reserve the right to modify or discontinue services at our discretion.

2.3 Client Responsibilities

• Provide accurate and complete information
• Share approvals, content, and access on time
• Use services for lawful purposes only

Delays caused by the client are not our responsibility.

2.4 No Guarantee of Results

Digital marketing results depend on market conditions, platform algorithms, and third-party systems, therefore specific results or outcomes cannot be guaranteed.

2.5 Intellectual Property & 2.6 Payments

All pre-existing tools, systems, strategies, and methods remain our property. Final deliverables are transferred only after full payment, unless otherwise agreed in writing.

Payments are due as per the agreed Service Agreement. Late payments may result in service suspension. All fees are exclusive of taxes.

2.7 Limitation of Liability & 2.8 Indemnification

To the maximum extent permitted by law, PROBRO and its team are not liable for indirect or consequential damages, loss of profits, data loss, or business interruption.

The client agrees to indemnify and hold PROBRO harmless from claims arising from client-provided content, illegal activities, or misuse of services.

3.1 Scope of Work & 3.2 Timelines

Services, deliverables, and timelines will be defined in a Proposal or Statement of Work (SOW). Additional work will be billed separately. Timelines are estimates and depend on client approvals, data access, and third-party platforms.

3.3 Confidentiality & 3.4 Ownership

Both parties agree to keep confidential information private. Our employees and contractors are bound by NDAs.

We retain ownership of proprietary systems and background technology. Clients receive ownership of final creative assets after full payment.

3.5 Portfolio Rights & 3.6 Termination

We may display completed work in portfolios, case studies, and marketing materials (unless restricted in writing).

Either party may terminate the agreement with 30 days written notice. The client must pay for work completed up to the termination date.

3.7 Staff Protection: Clients may not hire or solicit our employees or contractors for 24 months after project completion.

4.1 No Refund Policy & 4.2 Ad Spend

Due to the nature of digital services, all payments are non-refundable. Advertising costs paid to platforms like Google or Meta are 100% non-refundable.

4.3 Cancellation & 4.4 Chargebacks

Monthly services must be canceled at least 10 days in advance. Late notice may result in the next billing cycle being charged.

Unjustified chargebacks are a violation of this agreement and may result in immediate service termination, legal action, and submission of evidence to payment providers.

General Disclaimers

• Informational Use: Website content is for informational purposes only and does not constitute legal, financial, or professional advice.
• Third-Party Platforms: We are not responsible for third-party platforms' policies or actions (Google, Meta, etc.).
• Assumption of Risk: Clients accept inherent risks of digital marketing, including account suspension, policy changes, and traffic fluctuations.
• Accuracy: We do not guarantee the completeness or accuracy of website content or marketing reports.
• Modifications: We may update this Legal Pack at any time. Continued use of services means acceptance of updated terms.

Governing Law & Jurisdiction

These policies are governed by applicable international data protection and commercial laws. Any disputes will be resolved in the Company's registered jurisdiction.