PRIVACY POLICY FOR PROBRO DIGITAL AGENCY
SECTION 1: PRIVACY POLICY
1.1 Introduction & Scope
PROBRO – Real Estate Digital Marketing Agency (“Company”, “we”, “us”, or “our”) is committed
to protecting the privacy and security of our clients, website visitors, and users.
This Privacy Policy explains what information we collect, how we use it, and how we protect it, especially while providing digital marketing services to real estate companies, brokers, and agents.
1.2 Information We Collect
To operate our business and deliver services effectively, we may collect the following information:
a) Personal & Business Information
Information you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Company name & designation
- Billing details
- Project briefs and requirements
b) Client Credentials & Materials
For service delivery, clients may provide access to sensitive business data, including but not limited to:
- Social media accounts
- Google Ads / Meta Ads Manager
- Google Analytics
- CRM systems
- Website admin panels
- Brand assets, designs, 3D models, floor plans, or confidential real estate data
All such data is referred to as “Client Materials.”
c) Communication Data
Records of communication through:
- Emails
- Contact forms
- WhatsApp or chat tools
- Video meetings
- Project management systems
1.3 How We Use Your Information
We use collected information to:
- Deliver and manage our services
- Communicate and onboard clients
- Run digital advertising, SEO, website, and marketing campaigns
- Improve performance, security, and internal operations
- Meet legal, contractual, and compliance requiremen
We do NOT sell, rent, or trade personal data.
1.4 Confidentiality & Third-Party Tools
We use trusted third-party tools such as Google Workspace, Stripe, Trello, Slack, and advertising platforms to operate our services.
While we follow strict internal confidentiality standards, data processed through third-party platforms is also governed by their respective privacy policies.
We never share client data with third parties for marketing or resale purposes.
1.5 Data Retention
Client and user data is retained only as long as necessary to:
- Deliver services
- Fulfill contractual obligations
- Comply with legal requirements
1.6 Data Security
We apply industry-standard security measures to protect your data.
However, no online system is completely secure, and by using our services, you acknowledge and accept this risk.
1.7 User Rights
You have the right to request:
- Access to your data
- Correction of inaccurate information
- Deletion of your personal data (subject to legal limits)
Deletion of your personal data (subject to legal limits)
SECTION 2: TERMS & CONDITIONS
2.1 Acceptance of Terms
By accessing our website or using our services, you agree to these Terms & Conditions.
2.2 Services Overview
PROBRO provides:
- Real estate digital marketing
- Paid advertising
- SEO
- Social media management
- Content creation
- Website and branding services
We reserve the right to modify or discontinue services at our discretion.
2.3 Client Responsibilities
Clients must:
- Provide accurate and complete information
- Share approvals, content, and access on time
- Use services for lawful purposes only
Delays caused by the client are not our responsibility.
2.4 No Guarantee of Results
Digital marketing results depend on external factors such as:
- Market conditions
- Advertising algorithms
- Platform policies
We do not guarantee:
Digital marketing results depend on market conditions, platform algorithms, and third-party systems, therefore specific results or outcomes cannot be guaranteed.
2.5 Intellectual Property
- All pre-existing tools, systems, strategies, and methods remain our property
- Final deliverables are transferred only after full payment, unless otherwise agreed in writing
2.6 Payments & Billing
- Payments are due as per the agreed Service Agreement
- Late payments may result in service suspension
- All fees are exclusive of taxes
2.7 Limitation of Liability
To the maximum extent permitted by law, PROBRO and its team are not liable for:
- Indirect or consequential damages
- Loss of profits
- Data loss
- Business interruption
2.8 Indemnification
The client agrees to indemnify and hold PROBRO harmless from claims arising from:
- Client-provided content
- Illegal activities
- Misuse of services
SECTION 3: CLIENT SERVICE AGREEMENT
3.1 Scope of Work
Services, deliverables, and timelines will be defined in a Proposal or Statement of Work (SOW).
Additional work will be billed separately.
3.2 Project Timelines
Timelines are estimates and depend on:
- Client approvals
- Data access
- Third-party platforms
3.3 Confidentiality
Both parties agree to keep confidential information private.
Our employees and contractors are bound by NDAs.
3.4 Ownership & Licensing
- We retain ownership of proprietary systems and background technology
- Clients receive ownership of final creative assets after full payment
3.5 Portfolio Rights
We may display completed work in:
- Portfolios
- Case studies
- Marketing materials
(Unless restricted in writing)
3.6 Termination
Either party may terminate the agreement with 30 days written notice.
The client must pay for work completed up to the termination date.
3.7 Staff Protection
Clients may not hire or solicit our employees or contractors for 24 months after project completion.
SECTION 4: REFUND & CANCELLATION POLICY
4.1 No Refund Policy
Due to the nature of digital services, all payments are non-refundable.
4.2 Advertising Spend
Advertising costs paid to platforms like Google or Meta are 100% non-refundable.
4.3 Cancellation
Monthly services must be canceled at least 10 days in advance.
Late notice may result in the next billing cycle being charged.
4.4 Chargebacks
Unjustified chargebacks are a violation of this agreement and may result in:
- Immediate service termination
- Legal action
- Submission of evidence to payment providers
SECTION 5: LEGAL DISCLAIMER
5.1 Informational Use
Website content is for informational purposes only and does not constitute legal, financial, or professional advice.
5.2 Third-Party Platforms
We are not responsible for third-party platforms’ policies or actions (Google, Meta, etc.).
5.3 Assumption of Risk
Clients accept inherent risks of digital marketing, including:
- Account suspension
- Policy changes
- Traffic fluctuations
5.4 Accuracy
We do not guarantee the completeness or accuracy of website content or marketing reports.
5.5 Modifications
We may update this Legal Pack at any time.
Continued use of services means acceptance of updated terms.
Governing Law & Jurisdiction
These policies are governed by applicable international data protection and commercial laws.
Any disputes will be resolved in the Company’s registered jurisdiction.
